top of page

Terms and Conditoins

Session Duration

Each sound therapy session lasts between 60 to 90 minutes.

​

Cancellation Policy

There is a 24-hour cancellation policy. Sessions cancelled less than 24 hours before the scheduled time will be charged in full.

​

Therapy Outcomes

While I commit to providing my best efforts and full attention as your sound therapist, I cannot guarantee specific results. Be cautious of any therapist who claim 'guarunteed' outcomes.

 

Confidentiality

All sessions are held in strict confidence. Please see below for my full GDPR and Confidentiality statement. You may be required to sign this document before therapy begins. 

​

Supervision and Case Histories

Unless specifically informed otherwise, it is assumed that the client consents to the sharing of anonymous case histories during supervision sessions. These supervision sessions are mandatory for all therapists adhering to a code of ethics and are designed to ensure the therapist's skills and perspectives are continually updated.

​

Payment Policy

Payment for sessions is required before the time of the appointment. Accepted forms of payment include cash, credit card, and digital payment methods.

​

Late Arrival Policy

If you arrive late for your session, the session will still end at the scheduled time, and the full session fee will be charged. This ensures that other clients are not inconvenienced.

​

Health and Safety

If you are experiencing any symptoms of illness, please inform me as soon as possible to reschedule your appointment. This policy helps ensure the health and safety of all clients.

​

Client Responsibilities

Clients are expected to actively participate in the therapeutic process and communicate openly about their experiences and needs. This collaboration is essential for effective therapy.

​

Session Recording

Sessions may not be recorded by either the therapist or the client without prior written consent. This is to protect the confidentiality and integrity of the therapy process.

​

Feedback and Complaints

Feedback about the sessions is welcome and encouraged. If you have any complaints or concerns, please discuss them with me directly so that they can be addressed promptly and effectively. As a member of the International Sound Therapist Association, I am held accountable through them.

​

Changes to Terms and Conditions

These terms and conditions may be updated periodically. Clients will be informed of any significant changes in advance.

Privacy Notice

​

I, Camilla Eustacia Mason, comply with my obligations under the General Data Protection Regulation (GDPR) by keeping personal data up to date; by storing (and destroying it) securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

​

Personal data in this context is any forms you complete at the start of, or during therapy including your name, address, medical history, issue you are seeking therapy for and related information including my notes. I use your personal data for the following purposes.

​

• To deliver the services that you have requested;
• To contact you as necessary in accordance with the services you have requested

 • To contact you via surveys to ascertain your opinion on the service you received;

• To maintain my own accounts and records.

​

Your data will never be passed to a third party without your express consent, always provided that such confidentiality is neither inconsistent with my safety or yours, your family members or other members of the public, nor in contravention of any legal action or legal requirement.

​

My lawful basis for processing your personal data

You have given clear consent for me to process your personal data for a specific purpose. Further, the processing is necessary for both our legitimate interests.


Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • The right to request a copy of your personal data which I hold about you;

  • The right to request that I correct any personal data if it is found to be inaccurate or out of date;

  • The right to request your personal data is erased where it is no longer necessary for me to retain such data,

    acknowledging the agreement to destroy your data upon my qualification;

  • The right to withdraw your consent to the processing at any time;

  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to

    request a restriction is placed on further processing;

  • The right to object to the processing of personal data, (where applicable)

  • The right to lodge a complaint with the Information Commissioner's Office. (See below).

    Complaints Notice

    The client has the right to complain to the Independent Commissioner’s Office (ICO) if they think there is a problem with the way we are handling their data
    (see https://ico.org.uk/concerns/handling/).

     

  • Signed: Camilla Mason

bottom of page